Connecting Your Bank Accounts

Securely link your financial accounts to Prism Wallet

Connecting your bank accounts is the foundation of getting the most out of Prism Wallet. Here's everything you need to know about linking your accounts safely and securely.

How to Connect an Account

Step 1: Navigate to Account Settings

1. Open Prism Wallet
2. Tap the Settings icon (gear) in the top right
3. Select Linked Accounts
4. Tap Add Account

Step 2: Choose Your Bank

1. Search for your bank in the list
2. If you can't find your bank, try alternate names (e.g., "Chase" vs "JPMorgan Chase")
3. Select your institution

Step 3: Enter Your Credentials

1. Enter your online banking username and password
2. Complete any additional security steps (like 2FA)
3. Select which accounts to sync

Step 4: Confirm Connection

1. Review the accounts found
2. Choose which ones to track in Prism Wallet
3. Tap Connect Selected Accounts

Supported Account Types

Prism Wallet can connect to most financial institutions and account types:

Banking

• Checking accounts
• Savings accounts
• Money market accounts
• CDs

Credit

• Credit cards
• Store cards
• Lines of credit

Investments

• Brokerage accounts
• Retirement accounts (401k, IRA)
• HSAs

Loans

• Mortgages
• Auto loans
• Student loans
• Personal loans

Apple Card Integration

For Apple Card users, we offer native integration:

1. Go to Settings → Linked Accounts
2. Tap Connect Apple Card
3. Authorize access through Apple Wallet
4. Your Apple Card transactions will sync automatically

Connection Security

Bank-Level Encryption

• All connections use 256-bit SSL encryption
• Credentials are encrypted and tokenized
• We never store your login information

Read-Only Access

• Prism Wallet has read-only access
• We cannot move money or make changes
• We only sync transaction and balance data

Trusted Partners

We use industry-leading providers:

• Plaid: Our primary connection service used by thousands of apps
• Finicity: Alternative provider for additional bank coverage

Troubleshooting Connection Issues

"Connection Failed" Error

1. Verify your credentials are correct
2. Check if your bank requires app-specific passwords
3. Ensure 2FA is properly configured
4. Try reconnecting after a few minutes

Missing Transactions

• New transactions may take 1-2 days to appear
• Pull down to refresh on the transactions screen
• Check if the account is properly selected

Account Not Updating

1. Go to Settings → Linked Accounts
2. Tap the problematic account
3. Select Reconnect Account
4. Re-enter your credentials

Free vs Premium Accounts

Free Account

• Connect 1 financial institution
• Basic transaction import
• Standard sync frequency

Premium Account

• Unlimited account connections
• Priority syncing
• Advanced connection features

Data Privacy

• We use bank-level security protocols
• Your data is encrypted at rest and in transit
• We never sell or share your financial data
• You can disconnect accounts anytime

Frequently Asked Questions

Q: Is it safe to connect my bank account? A: Yes! We never store your credentials.

Q: How often do accounts sync? A: Accounts typically sync every 4-6 hours automatically.

Q: Can I connect multiple banks? A: Premium users can connect unlimited banks. Free users can connect one institution.

Q: What if my bank isn't supported? A: You can manually import transactions via CSV or contact support for assistance.

Need more help? Contact support@prismwallet.app